Support

BlankToKanji offers 1,026 kanji from Levels 10 through 5 completely free of charge.

Levels 4, 3, Pre-2, and 2 are available with a Premium purchase.

With Premium, you can study all 2,136 Jōyō Kanji (commonly used kanji).

No. Premium is a one-time purchase, not a monthly subscription.

Once purchased, you can continue using Premium features without recurring fees or additional usage charges.

Pre-1 and Level 1 are planned for future updates and will be released gradually.

If you have already purchased Premium, these additional levels will be available to you at no extra cost.

We will announce the release schedule once it has been confirmed.

No. You can restore your previous purchase using the same Apple Account or Google account used for the original purchase.

In many cases, your Premium access may be restored automatically when you launch the app.

If Premium features remain locked, please follow these steps:

1. Open BlankToKanji.
2. Go to Settings.
3. Select Restore Purchases.
4. Make sure you are using the same account used for the original purchase.

Once your purchase has been successfully restored, you can access Premium features without paying again.

Currently, purchases are not shared between iOS and Android.

Purchases made through Google Play can be restored on Android devices using the same Google account.

Purchases made through the App Store can be restored on iOS devices using the same Apple Account.

If you switch between Android and iOS, a separate purchase is required.

First, make sure you are signed in with the same Apple Account or Google account used for the original purchase.

Next, check your internet connection, restart the app, and try Restore Purchases again from Settings.

If the issue persists, please contact our support team by email.

No. BlankToKanji works without registration or a separate app account.

Your learning progress and preferences are primarily stored locally on your device.

Depending on your device and backup settings, some data may be restored when you reinstall the app. However, we cannot guarantee that all learning records will be recovered.

Your learning progress is primarily stored on your device, so uninstalling the app may result in data loss.

On some Android devices, data may be recovered through the system backup feature. However, recovery depends on your device and backup settings.

Please note that your Premium purchase history and learning progress are managed separately.

Please try the following steps:

1. Make sure your device is connected to the internet.
2. Completely close and restart the app.
3. Go to Settings and select Restore Purchases.
4. Verify that you are using the Apple Account or Google account associated with your purchase.

If the problem continues, please contact our support team by email.

Refunds are handled according to the policies of the app store where you made your purchase.

If you purchased Premium through the App Store, please submit your refund request to Apple.

If you purchased Premium through Google Play, please request a refund through Google Play.

Refund eligibility is determined by the respective store’s policies.